General Terms and Conditions (T&Cs) – ferienhausliebe
1. Scope of Application and Role of the Provider
1.1. ferienhausliebe (“Platform”) operates an online platform for the presentation and booking of selected holiday accommodations.
1.2. ferienhausliebe is not a tour operator and does not act as a legal representative of the host.
1.3. ferienhausliebe exclusively provides technical infrastructure as well as curated presentation and service offerings.
1.4. The accommodation contract is concluded exclusively between the guest and the respective host.
2. Services of ferienhausliebe
2.1. ferienhausliebe offers, in particular:
- curated selection and presentation of accommodations
- provision of the booking interface
- forwarding of booking inquiries
- technical support for payment processing via external payment service providers
2.2. ferienhausliebe is not obligated to provide accommodation services and assumes no obligations arising from the accommodation contract.
2.3. ferienhausliebe does not act as a representative of the host and does not make any independent legally binding declarations on behalf of the host.
3. Conclusion of Contract
3.1. By completing the booking process, the guest submits a binding offer to conclude an accommodation contract with the host.
3.2. The host decides whether to accept the booking.
3.3. ferienhausliebe can technically transmit the booking confirmation on behalf of the host.
3.4. In this regard, ferienhausliebe does not act as a representative in the legal sense, but exclusively as a technical transmitter of the host’s declaration.
3.5. The contract is concluded exclusively between the guest and the host. No further written acceptance or separate contract signing is required. The binding acceptance of the booking offer occurs through the explicit booking confirmation from the host, which can be technically transmitted by ferienhausliebe on behalf of the host.
3.6. The presentation of accommodations on the platform does not constitute a legally binding offer. A binding booking is only created with an explicit booking confirmation from the host.
3.7. Availability and Technical Transmissions
Despite careful maintenance of content, technical transmission errors, synchronization discrepancies, or short-term changes in availability and prices may occur in individual cases.
A booking is therefore only considered bindingly confirmed with an explicit booking confirmation from the host or via the platform.
ferienhausliebe assumes no liability for technical errors outside its sphere of influence, particularly in connection with external calendar, payment, or booking systems.
4. Prices and Service Fee
4.1. The prices displayed on the platform are set by the respective host.
4.2. A service fee from ferienhausliebe is charged on the accommodation price.
4.3. This service fee:
- is currently 15% of the accommodation price,
- is borne by the guest, and
- is transparently displayed during the booking process.
4.4. The service fee represents the remuneration for using the platform.
4.5. Tourist Tax and Local Levies
If local tourist taxes, visitor’s taxes, or similar fees apply, these are determined and collected by the respective accommodation.
Payment is made – unless otherwise specified – directly to the host on-site or as part of the booking process.
ferienhausliebe has no influence on the amount or the local legal requirements of these levies.
5. Payment Processing (Stripe / PSD2 Compliance)
5.1. Payment processing is carried out exclusively via external payment service providers, particularly via Stripe or Stripe Connect.
5.2. ferienhausliebe does not accept payments in its own name and does not forward any funds.
5.3. Payment is made directly between the guest and the respective host via the payment service provider.
5.4. ferienhausliebe is at no time a payment service provider within the meaning of PSD2 and does not provide any payment services requiring authorization.
5.5. The splitting of payments (e.g., service fee) is carried out exclusively via the payment service provider’s infrastructure.
6. Withdrawal and Cancellation
6.1. Cancellation conditions are governed exclusively by the agreements between the guest and the host.
6.2. The applicable cancellation conditions are displayed during the booking process.
6.3. ferienhausliebe assumes no responsibility for cancellation policies or their enforcement.
6.4. ferienhausliebe is entitled to technically cancel or annul bookings if this is necessary for legitimate reasons. These include, in particular, obvious technical errors, double bookings, incorrect price transmissions, inaccurate availabilities, or other circumstances that would make proper execution of the booking impossible or significantly impair the interests of the guest, the host, or the platform. Where possible, cancellation will be made in agreement with the host.
7. Obligations of the Guest
7.1. The guest is obliged to provide truthful information for all booking details.
7.2. The guest is obliged to comply with the house rules and conditions of the host.
7.3. Defects in the accommodation must be reported immediately to the host.
7.4. The execution of the stay and communication regarding accommodation, arrival, stay, and local services are generally handled by the host.
8. Liability of ferienhausliebe
ferienhausliebe is liable exclusively for intentional or grossly negligent breaches of duty within the scope of its own platform services.
Liability for services, stays, accommodations, or breaches of duty by the host is excluded.
Liability for slight negligence is excluded – except in the case of a breach of essential contractual obligations.
ferienhausliebe is not liable for restrictions or failures that are outside the platform’s sphere of influence, in particular natural events, official measures, failures of technical infrastructure, or other cases of force majeure.
9. Liability of the Host
9.1. The host is solely responsible for:
- the proper execution of the stay,
- the accuracy of the information regarding the accommodation, and
- the fulfillment of all legal obligations.
10. No Travel Services within the Meaning of Package Travel Law
10.1. ferienhausliebe does not offer package tours or linked travel arrangements within the meaning of Sections 651a et seq. of the German Civil Code (BGB).
10.2. No bundling of multiple travel services takes place.
11. Note on the Right of Withdrawal
11.1. Consumers generally have a statutory right of withdrawal for distance contracts.
However, for contracts for the provision of accommodation services for a specific date or period, there is no right of withdrawal in accordance with Section 312g (2) No. 9 of the German Civil Code (BGB).
11.2. The respective cancellation conditions of the accommodation can be found directly in the booking process and in your booking confirmation.
12. Data Protection and Communication
12.1. For the purpose of booking, relevant data is exchanged between the guest, host, and payment service provider.
12.2. Further information can be found in the privacy policy.
13. Final Provisions
13.1. German law applies.
13.2. The place of jurisdiction is – as far as legally permissible – the registered office of ferienhausliebe, Bremen.
13.3. Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.
Bremen, June 2026
ferienhausliebe